Can I have a progress report on my order?
All orders receive a confirmation email, once we receive payment
you will then receive another notification once the order has been dispatched.
We try our best to dispatch all orders within 2-7 working days (starting the day the order was placed).
This can be longer during busy summer periods,
Read more on our Covid-19 prevention Policies here
If you have not received a notification within this time frame [please firstly check your junk/spam]
then please don't hesitate to contact us on email@example.com
Can I change my delivery address?
We will try really
hard to help with this, however if the order has already been put through the Royal Mail system our end then we can't change it, [basically if you need it changed then email firstname.lastname@example.org
sooner rather than later!]
Can I add to my order?
Unfortunately not, we can't amend anything our end once its placed.
For custom enquiries, please email email@example.com
I forgot to use my discount code, can you do that for me?
We're unable to add this retrospectively i'm afraid
Can I combine orders to save on postage?
It depends, each situation is different and we understand that, mostly everything order processing -related works through a fully automated system of computer witchcraft that we can't amend manually, so best to send an email to firstname.lastname@example.org and we'll see what we can do...
Can I track my order?
Yep! Once the item has been dispatched you will be emailed a tracking number
How long will my orders take to arrive?
We try [really hard!] to dispatch all orders within 2-7 working days [please see Covid-19 prevention policy/update here
BUT we are a sustainable manufacturing facility, we like to give ourselves a couple of days grace on that front, so we don't disappoint!
Can I have an item made in specific materials / colours?
If it is an existing product on our website that you would like in different colours or materials then yep, its possible!
Please email email@example.com for more info
How can I remove crinkles from my bag?
Please do remember- our fabrics are ALL salvaged- the odd mark and crinkle adds to the character and should be expected. If you would like to flatten the fabric of your bag, we recommend placing it face down, underneath some books/magazines on a flat surface, overnight. The remaining creases will drop out gradually during daily use
PLEASE NOTE: 48 hour tracking is the time Royal Mail take to deliver the item, once its been sent.. not from when the order was placed